Sweet Art Candy wants to ensure you are completely satisfied with your order. Therefore, SAC guarantee’s delivery of all orders to arrive in good condition at the specified shipping address provided. Please see shipping section for specific policies and requirements on shipping. Sweet Art Candy cannot be responsible for orders returned to us due to invalid addresses, or non-adherence to the shipping policies. 

If for some reason you are not completely satisfied with the condition of your order upon arrival, please contact SAC within 12 hours of receipt for assistance and to discuss a solution. Due to the nature of the products and for sanitary considerations, if there is a issue with your order, please do not remove the shrink wrap packaging.  Doing so will void any possibility of receiving a replacement item or credit.  Sweet Art Candy is not able to offer refunds after an item is created.  Pending the circumstances, only the options of a replacement or credit will be offered.  

Please understand, this is art that is open to creative interpretation.  I try my best to implement the concept that you'd like to have.  However, sometimes it doesn't always work out as discussed.  I make every effort, if it will be too far off course, to inform you and let you decide how to proceed.